Resolve rental disputes
before they reach court.
A text-based mediation tool for tenants and landlords. Avoid the stress of an eviction filing.
FAQs
Common questions
Short answers to the questions we hear most from tenants and landlords.
What is Mediation?
Mediation is a way to work through a disagreement with help from a neutral person called a mediator. The mediator listens to both sides and helps them talk about the problem and possible solutions. The mediator does not take sides, decide who is right or wrong, or force anyone to agree. The mediator is also not your lawyer and cannot give legal advice. However, they may direct you to other resources if you need legal information or help. You and the other person decide whether you can reach an agreement.
How does this tool work?
This tool lets landlords and tenants talk through rental problems by text, on their own time. You and the other person first try to negotiate, which means talking directly to each other to try to solve the problem. You can share information, discuss possible solutions, and work toward an agreement. If you need more help, a neutral mediator may join the conversation to help you communicate and work toward a solution. The goal is to help both sides reach an agreement without having to go to court.
When can I use this tool?
You can use this tool to work through landlord-tenant problems before an eviction is filed. This may include:
- Unpaid rent
- Repairs or maintenance
- Lease questions
- Communication problems
- Other landlord-tenant disagreements
Mediation may also be available after an eviction is filed but before the court hearing.