Frequently Asked Questions
Answers to common questions about eviction, mediation, and how this platform works.
What is Mediation?
Mediation is a way to work through a disagreement with help from a neutral person called a mediator. The mediator listens to both sides and helps them talk about the problem and possible solutions. The mediator does not take sides, decide who is right or wrong, or force anyone to agree. The mediator is also not your lawyer and cannot give legal advice. However, they may direct you to other resources if you need legal information or help. You and the other person decide whether you can reach an agreement.
How does this tool work?
This tool lets landlords and tenants talk through rental problems by text, on their own time. You and the other person first try to negotiate, which means talking directly to each other to try to solve the problem. You can share information, discuss possible solutions, and work toward an agreement. If you need more help, a neutral mediator may join the conversation to help you communicate and work toward a solution. The goal is to help both sides reach an agreement without having to go to court.
When can I use this tool?
You can use this tool to work through landlord-tenant problems before an eviction is filed. This may include:
- Unpaid rent
- Repairs or maintenance
- Lease questions
- Communication problems
- Other landlord-tenant disagreements
Mediation may also be available after an eviction is filed but before the court hearing.
Do I have to mediate?
No. Mediation is voluntary. Everyone involved must agree to participate. You, the other person, or the mediator may end the mediation at any time.
Why should I try mediation?
Mediation gives landlords and tenants a chance to solve problems together. Going to court can take time, cost money, and cause stress. Mediation may help both sides avoid some of the costs of an eviction.
Possible Costs for Landlords
- Total cost: $5,000+
- Court filing fees: $128–$165
- Attorney fees: About $150
- Writ of Restitution (Red Tag): $35
- Set-out costs: $45
- Cleaning or repairs: About $3,000
- Lost rent: varies
- Missed work: Time away from work to attend court
- Time: An eviction may take several weeks or longer
Possible Costs for Tenants
- Eviction record: An eviction filing may appear in court records and may affect future housing applications.
- Past-due rent: You may still owe unpaid rent, property damage costs, or interest.
- Transportation: Parking, bus fare, or other costs to get to court.
- Missed work: You may lose income from taking time off for court.
- Time: Traveling to court and attending hearings takes time.
- Stress: Going through an eviction case can be stressful.
Mediation may help landlords and tenants avoid some of these costs by working toward a solution before the dispute goes further.
What happens if we reach an agreement?
You and the other person decide what you agree to. The mediator can help put the agreement in writing so everyone understands what they agreed to do.
The agreement is not filed with or enforced by the court. Instead, both people are expected to follow through on what they agreed to. The process depends on trust, communication, and accountability from both sides.
What if mediation does not work?
Mediation does not always end in an agreement. Either person can decide to stop participating. If you cannot reach an agreement, you may still have other options for handling the dispute.